Refunds and cancellations

Booking through AppointDown costs you nothing, and in most cases no money changes hands here — you pay the shop when you arrive. There is nothing for us to refund.

Cancelling is free up to the notice the shop sets, shown when you book. Inside that window it is the shop's decision, and any deposit you paid the shop is between you and them.

If you paid the shop through this site and the shop did not provide the service, contact the shop first. If that goes nowhere, write to [SUPPORT EMAIL] and we will take it up with them. We can see what was paid and when, which usually settles it.

Pro is prepaid for a fixed period and does not renew automatically, so there is no subscription to cancel and no surprise charge. You simply stop paying.

Within 7 days of a first payment, write to [SUPPORT EMAIL] for a full refund, no reason needed.

After that, a paid period is not refunded — the features were available for it. Where the service was substantially unavailable through our fault, we refund the affected time.

When a period ends, the paid features switch off and your listing continues free. Nothing is deleted: bookings, customers and history all stay, and paying again turns the features back on where they were.

Back to the method you paid with, through eSewa. Allow [N] working days for it to appear. We cannot refund to a different account.

Write to [SUPPORT EMAIL] with the shop name and the date of the payment. We reply within [N] working days. Last updated [DATE].